Payments and Refunds
Effective September 27, 2026
Payment
Services are paid in rubles through the provider identified during checkout. Card data is not received by Morphena AI.
Refunds
Send the account email, payment number, date, amount and reason to support@morphena.online. Requests are handled under applicable Russian law.
Provider and data controller
Петриков Антон Вячеславович
Физическое лицо — плательщик налога на профессиональный доход (самозанятый) [verplatega]
Tax ID: 263119219462
Email: support@morphena.online
Payment providers and availability
Robokassa processes currently available payments. Platega is being connected; its payment methods become available only after activation and display in the interface. Until connection is completed, an unavailable-payment message does not create a payment or charge you. The actual provider and available methods are displayed during checkout. Each provider handles only payments made through it; refunds are processed through the original payment provider under its procedure. Robokassa does not process Platega payments and vice versa. The service Provider identified in the contact details remains responsible for providing the service and handling requests. International payment availability does not guarantee acceptance of every country or bank.
Currency and bank charges
Current order prices are set in rubles. Any equivalent shown in another currency is informational; check the final amount and currency on checkout before confirming. Your issuing bank determines conversion and any separate bank fees. Morphena AI does not receive your card number, expiry date or security code and does not request them through support.
Refund review procedure
Include your account email, payment reference and date, amount, purchased package or plan and reason. The Provider may request information to match the payment to your account, but not complete card details. A response and refund information are sent to your contact details. Requests are reviewed and fulfilled within applicable statutory deadlines; bank and provider processing determine when a submitted refund reaches you. Unused prepayments and defective-service claims are assessed with reference to services actually delivered and documented expenses only where legally permitted. Restoring tokens after a technical error does not remove lawful monetary claims.